City officials and union representatives testifying at a City Council hearing on Thursday presented divergent evaluations of a firefighter dispatching system that was instituted in May.
The new system, referred to as unified call-taking, is meant to streamline the way firefighters are sent out on runs, but it has quickly become the subject of some controversy. Fire union officials say it sometimes provides firefighters with incomplete or inaccurate information, even as the city has credited the new system with helping to cut response times to historic lows. (Also see The Daily News.)
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